Refund policy

At Vellora, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

- The item must be unused and in its original condition.

- The item should be returned with its original packaging, where applicable.

- Proof of purchase may be required.

- Items that have been used, damaged after delivery, or altered may not be eligible for return.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the item.

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Processing time may vary depending on your payment provider.

Return Shipping

Customers may be responsible for return shipping costs unless the item was damaged, defective, or incorrectly sent by us.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other applicable reasons.

For return or refund assistance, please contact us through our Contact Us page.